| Nazwa | Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked f |
| Stanowisko | Junior Operations Specialist in Customer Support (Chinese) |
| Branża | Turystyka i rekreacja |
| Miejsce pracy | małopolskie Kraków |
| Rodzaj zatrudnienia | umowa o pracę |
| Opis oferty | Are you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers while being supported by our proprietary Artificial Intelligence technology. What you’ll do: - Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels). - Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers. Ideally, you’ll bring with you: (Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway). - Fluent communication in English and German (both spoken and written, minimum B2 level). - Experience working with targets. - Eagerness to learn about the airline industry and customer service. - Satisfaction from helping people and willingness to go the extra mile for them. - Enjoyment in following procedures with attention to detail. - Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM. Please submit your CV in English here: https://careers.airhelp.com/postings/27deec0f-2e98-40e4-880a-2ebc4f314c00?utm_medium=job_board&utm_source=uken Perks and benefits: - Internal training programs and knowledge-sharing events. - Personalized progression plan. - Access to mindfulness and wellbeing platform (Mindgram). - Language classes. - Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy. - Life Insurance. - MacBook Air. - Unlimited, free use of AirHelp's services. - Work from anywhere for 4 weeks a year. - Annual travel allowance. - Team days. - Events and parties. About AirHelp At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2 million passengers in receiving their rightful compensation, and we've protected over 4.9 million travelers through our membership program, AirHelp Plus. With a global team of 400 AirHelpers speaking 18 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating for fair air travel rights through APRA. Come join us and be part of our journey! At AirHelp, we’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply in English. We look forward to hearing from you! |
| Nr oferty | 20553 |
| Kontakt | Skontaktuj się z pracodawcą |
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