| Nazwa | Customer Service Specialist with Italian |
| Stanowisko | Customer Service Specialist with Italian |
| Branża | Sprzedaż/obsługa klienta |
| Miejsce pracy | małopolskie Kraków |
| Rodzaj zatrudnienia | umowa o pracę |
| Opis oferty | We are not a call center. You will be the link between our customers and internal departments of Sylvamo by serving as an ambassador for your customers. The relationship you build with them will be critical to the company’s commercial success. We have a very effective on-boarding process that will help you settle in and feel comfortable with the job and your customers. We will teach you about papermaking, our business processes and how to manage orders in our internal system. We will provide you with development opportunities such as soft skills and technical training sessions and language classes. You’ll also have the chance to be involved in business projects and implementation of process improvements You will: • Cooperate in Italian and English with our European customers via phone and email on a daily basis to manage and process their orders and to solve problems that may occur on the way. • Work on a system – a big portion of our work involves order management, inventory checks and reports generation and analysis. • Work in a team – it’s important to us that team members cooperate and support each other, providing back-ups as necessary – in English and if possible – in Spanish as well. • Build and/or maintain the relationships with our customers – we’re not a call center, we have long-standing customers, and we want them to be satisfied with our service. • Cooperate with internal departments of Sylvamo and learn not only about logistics processes (such as demand, production, and planning transportation) but also about pricing and sales & marketing, in order to successfully manage your customer accounts. • Take part in global and local projects and initiatives, including process improvement ones. You have: • Very good command of Italian and communicative English. • Ability to communicate in Spanish (would be a plus). • Ability to learn quickly and process high volumes of data accurately and efficiently. • Action and detail orientation. • Eagerness to work in a team environment and make your own decisions. • Good analytical and organizational skills. • Ease to work with computers and learn new systems. • Ability to work effectively in a fast-paced, changing environment and deal with ambiguity. • Previous customer service / customer care experience is not required yet it would be a strong asset. PLEASE APPLY BY USING THIS LINK: https://system.erecruiter.pl/FormTemplates/RecruitmentForm.aspx?WebID=a038796a5dea4467bb184ece635fa93d |
| Nr oferty | 20545 |
| Kontakt | Skontaktuj się z pracodawcą |
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